Privacy Policy

Sindo Pte Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, sindo.sg, and our related online services. This Privacy Policy explains how we collect, use, store, and protect your personal data.

Information We Collect

When you contact us, place an order, or make inquiries through our website, we may collect the following information:

• Your name, email address, phone number, and delivery address.
• Order and inquiry details related to plants or services.
• Payment-related information processed via third-party providers.
• Technical data such as IP address, browser type, and device information.
• Website usage data and cookies for performance and analytics purposes.

How We Use Your Information

We use the collected information for the following purposes:

• To process inquiries, orders, and customer requests.
• To communicate with you regarding shipments, availability, or support.
• To manage plant imports, logistics, and delivery coordination.
• To improve our website, services, and customer experience.
• To send updates, promotions, or marketing communications where applicable.
• To ensure website security and prevent fraudulent activities.

Sharing of Information

We do not sell or trade your personal information. Your data may only be shared with trusted third parties under limited circumstances:

• Logistics and delivery partners for shipping purposes.
• Payment service providers to securely process transactions.
• Regulatory or government authorities where legally required.

All third parties are required to handle your information securely and only for the intended purpose.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. Access to personal data is restricted to authorized personnel only.

Your Rights

You have the right to request access, correction, or deletion of your personal information. You may also opt out of marketing communications at any time. Requests can be made by contacting us through sindo.sg.

Cookies and Analytics

Our website uses cookies and analytics tools to enhance functionality and understand user behavior. You may manage cookie preferences via your browser settings, though disabling cookies may affect certain features.

Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, and regulatory requirements. Data no longer required will be securely deleted or anonymized.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page. We encourage you to review this policy regularly.